Non-Emergency Medical Transportation Broker to Continue Operations and Offer Additional Services During COVID-19 Pandemic

Veyo, an NEMT broker operating in six states, is working with various stakeholders to implement programs that will ease strain while adhering to social distancing guidelines.

Windsor, CT (March 30, 2020) At Veyo, our highest priority is the health and safety of our members and our transportation provider partners. Transportation to essential health services such as dialysis or chemotherapy is a critical component in the healthcare continuum, and Veyo is doing all that we can to ensure access to care is not affected by the COVID-19 pandemic.

What Veyo is Doing:

Supporting the Shelter in Place Mandates

The majority of Veyo’s team members have successfully transitioned to a work-from-home plan, in accordance with several state requests for citizens to shelter in place. All operations, including driver onboarding, call centers and market support are now being effectively managed virtually.

Prioritizing Essential Medical Transportation

We have been working with our partner health plans to craft and communicate guidance to members which includes information on when a member should stay home, when they should seek alternative forms of medical support such as telemedicine, and when they should avoid using transportation. Our full COVID-19 policy can be found here.

Protecting our Valued Transportation Providers

Veyo has provided guidance to our transportation providers regarding the vehicle and personal cleanliness in line with information from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Guidance includes information on handwashing, ways to clean and sanitize their vehicles, recommendations on staying healthy, and guidelines on what to do if you feel ill.  We are also working with manufacturers to source Personal Protective Equipment for our transportation providers in an effort to protect the drivers who are on the front line as they transport members.

Non-Medical Transportation

We are working with a variety of potential third-party partners to provide non-medical transportation (e.g. grocery shopping or prescription pickup) for their populations. All drivers in Veyo’s network undergo full background checks and are trained in First Aid, CPR, ADA, and are experienced in helping passengers with disabilities of all kinds (physical, intellectual, and behavioral health). Veyo’s network can support all mobility needs, including fully ambulatory (with or without assistance), and those that need specialized modes such as wheelchair accessibility. Bariatric, stretcher, and ambulance services are also available in some markets.

Introducing Food, Prescription, and Medical Supply Delivery

We are working with state governments and agencies in each region where we provide service to determine ways we might provide additional services to the members that we serve. For members who are unable to leave their homes during this time, we are able to utilize our resources for food bank/grocery delivery, prescription delivery, and medical/household equipment and supply delivery, and other logistics services that might be requested.

Transportation for Medical Personnel

For medical personnel who may need assistance with transportation to and from patients or a healthcare facility, Veyo is available to coordinate and provide that service. Our goal is to ensure we remove any and all barriers to care as possible.

If you are interested in partnering with Veyo with your transportation or logistics needs mentioned above in support of your members, your community  or constituents, please visit https://veyo.com/our-commitment-veyo-community/.

About Veyo

Veyo, headquartered in San Diego, CA, is a full-service transportation brokerage designed specifically for healthcare. Veyo has reinvented the patient transportation model by integrating consumer technology with rideshare fleets to decrease costs and increase efficiency. Veyo is delivering dramatically higher levels of reliability, quality, and transparency to customers, partners, and members. Operating in six states with over 28 million completed trips and a 97.1% on-time rate, we’re changing NEMT – one trip at a time. For more information about Veyo, please visit veyo.com.