Veyo Case Study: Implementing RideView to Better Manage Health Transportation

“Veyo is so much better in that they are a company you can talk to and get an issue fixed. Veyo employees sent to be part of Veyo’s onsite teams at CMS clinics were kind, helpful, and collaborative.” – George Patterson, Call Center Supervisor, Community Medical Services.

Community Medical Services (CMS) is a CARF-accredited substance use disorder treatment program that provides outpatient medication-assisted treatment (MAT) via medication, counseling, and community-based services. Backed by research showing that MAT is the gold standard for treating opioid use disorder, CMS offers FDA-approved medications combined with counseling in a judgement-free, compassionate environment.

Learn how CMS is partnering with Veyo to streamline their medical transportation process and take advantage of Veyo’s online booking platform, RideView, and their innovative Independent Driver-Provider (IDP) fleet of healthcare-trained and credentialed rideshare drivers. With support from Veyo, CMS now completes roughly 55,000 appointments per month and wait times at clinics are now easily a third of what they used to be – it used to take patients 45 minutes to get picked up, but now 90% are picked up within 10 minutes.