Veyo + Banner University Medical Center

For the last year, Veyo has been working closely with the Banner University Medical Center (BUMC) to create a new transportation service and process for Banner patients. This new service was created with the aim of improving patient safety, improving the patient experience, removing unnecessary delays caused by transportation challenges, and improving the hospital through-put. For the past several months BUMC and Veyo have been piloting the initial program on the BUMC Phoenix campus. The program has been a huge success! Patient transportation wait times have been reduced on average from 2 to 6 hours to just under 10 minutes. With the success of the launch program, BUMC is now beginning the process of rolling out this new program across their entire hospital network. 

Lisa Douglass has been the driving force behind this project from the Banner organization. Lisa is a full time nurse leader who also somehow finds the time to drive process and system improvements for her patients. This week Lisa was honored at a Banner Leadership meeting with the Good Samaritan Award. Lisa was invited up on stage in front of the entire leadership team, which included all the directors, unit leaders, and the Western Region VP. The Banner CEO presented Lisa with the Good Samaritan Award and gave her the opportunity to tell the entire Banner leadership about the great new program she is driving to improve the patient experience.

We’re proud to be working with both Lisa and the Banner University Medical Center, and we wanted to send a big thank you and congratulations to Lisa on her hard work and dedication!