Partner Support Specialist – Phoenix, AZ

We’re looking for someone to manage the onboarding of new drivers, support existing drivers, and enhance communication at all levels. Enforcement and compliance of all account specific policies and company rules of conduct. Focus on growing relationships with independent driver providers and work to promote the brand.‪

Essential Functions/Duties and Responsibilities:

• On-board new drivers
• Support existing drivers
• Recruit new drivers
• Ensure compliance with all local laws and regulations
• Develop and execute driver education programs
• Provide feedback to development team on platform & app
• Cross promote and support outside marketing, branding, and events
• Provide regular communication with the team

Problem Resolution

Investigate and use appropriate problem solving techniques to manage results. Maintain a professional demeanor at all times.

Team Player

Practice team building, operate in a self-managed manner and contribute to the overall goals of the department and Company. Meet ever changing departmental requirements by being flexible, cooperative, and professional.  Understand, support and contribute to team goals, and utilize team resources.

Ability to Change

Possesses the skills necessary to change and adapt to the needs and requirements of the Company and department. Support a continual quest for quality and improvement. Incorporate feedback and recommendations to improve performance.  Exhibit professionalism, optimism, and a positive approach when change is necessary.

Additional Responsibilities

Additional responsibilities and projects may be assigned.

Qualifications

• 2+ years of recruiting and marketing experience and customer service, preferably in a start-up or dynamic company
• 2+ years of operations experience managing and enforcing policies and procedures
• Track record of setting goals, creating action plans, and delivering results
• ‪Experience networking and building a talent base
• ‪Success in high volume recruiting
• Excels in customer service and building client relationships
• Familiarity with SAAS platform technology and functionality

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Required experience:  Operations experience: 2 years

‪Preferred education:  ‪Bachelor’s degree

Language Skills

You will have superior communication, customer service, and management skills along with the ability to present positive messaging and communicate vital information to our customers on a daily basis.

Other Qualifications

Intermediate to advanced ability with Excel, Word skills. Must be able to foster and maintain an atmosphere of open and positive communication and work effectively with all levels of employees, including executive management.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; and talk or hear.

Work Environment

While performing the duties of this job, the employee regularly works in an office setting.

We like the following personality traits: Friendly, social, outgoing, positive, passionate, cool under pressure, detail-oriented, deadline oriented, quick learner, multi-tasker, great sense of humor.

As is typical in startups, we’re looking for people that love the opportunity to be involved in strategy and management at the top level, but also aren’t scared to get their hands dirty and do what needs to be done to make things happen!! We move quickly, and our team doesn’t know the meaning of “not my job.” We want people that want to get things done and can check their ego at the door.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.