Real Time Operations Analyst – Glendale, AZ
Veyo is a technology company that is on a mission to improve the way patients get to and from their medical appointments. We are building technology to make patient transportation safer, smarter, and more connected. In the process, we’re transforming the entire industry. We’re looking for smart, fun-loving people to join our team in Glendale, Arizona.
- Answering internal emails to both CSRs and Managers
- Working within schedules to provide opportunities
- Adjusting skilling for agents
- Reviewing upcoming figures for staffing
- Be dependable, courteous, and like helping others.
- Multi-tasking with various opportunities at once
- Working within Excel to create and send reporting
- Seek opportunities to find additional staffing or remove staffing
- Work within multiple phone systems and provide high occupancy
- Encourage maximized service level and be accountable for issues
Our ideal candidates will have some or all of the following:
- High School Diploma or equivalent.
- Bachelor’s Degree preferred
- One year of previous Workforce Management (WFM) experience.
- Previous customer service experience.
- Type (alpha numeric) 30 words per minute.
- Exceptional Microsoft Office skills, focused on Microsoft Excel
- Strong listening and verbal communication skills.
- Demonstrated teamwork and exceptional problem solving skills.
We like the following personality traits:
Friendly, social, outgoing, positive, passionate, cool under pressure, detail-oriented, deadline oriented, quick learner, multi-tasker, great sense of humor.
As is typical in startups, we’re looking for people that love the opportunity to be involved in strategy and management at the top level, but also aren’t scared to get their hands dirty and do what needs to be done to make things happen!! We move quickly, and our team doesn’t know the meaning of “not my job.” We want people that want to get things done and can check their ego at the door.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.