Customer Call Center Representative – Glendale, AZ
Veyo is a technology company that is on a mission to improve the way patients get to and from their medical appointments. We are building technology to make patient transportation safer, smarter, and more connected. In the process, we’re transforming the entire industry. We’re looking for smart, fun-loving people to join our team in Glendale, Arizona.
- Maintain excellent attendance and punctuality.
- Answer all incoming calls with approved scripting.
- Be dependable, courteous, and like helping others.
- Enter trip requests with accuracy.
- Ability to navigate through multiple screens.
- Proficient in online map systems.
- Provide exceptional quality of service and assist all customers.
- Answer all inquiry calls and research customer concerns.
- Check eligibility for potential passengers and provide general information on services.
- Stay current on all service policies, procedures and training updates.
Our ideal candidates will have some or all of the following:
- High School Diploma or equivalent.
- Bilingual (Spanish) a Plus
- A minimum of two years customer service experience.
- Six months of call center experience preferred
- Type (alpha numeric) 30 words per minute.
- Exceptional computer navigational skills
- Computer experience required, including the ability to learn new computer programs.
- Knowledge of the geographical area.
- Strong listening and verbal communication skills.
- Demonstrated teamwork and exceptional problem solving skills.
We like the following personality traits:
Friendly, social, outgoing, positive, passionate, cool under pressure, detail-oriented, deadline oriented, quick learner, multi-tasker, great sense of humor.
As is typical in startups, we’re looking for people that love the opportunity to be involved in strategy and management at the top level, but also aren’t scared to get their hands dirty and do what needs to be done to make things happen!! We move quickly, and our team doesn’t know the meaning of “not my job.” We want people that want to get things done and can check their ego at the door.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.